TravelWise Emergency Ride Home Reimbursement Program

Employees at a participating TravelWise workplace are eligible for Emergency Ride Home reimbursement.

If you have an unforeseen emergency on any day you commute sustainably to work, you can request reimbursement of up to $75 for your emergency transportation costs. Multiple stops/modes on a single trip can be covered (such as the roundtrip cost of a rideshare trip to your child’s school and then home, or the combined total costs of a taxi trip and a GO Transit trip).

You may only use the Emergency Ride Home Service for unplanned reasons up to four times per calendar year. Commuters who drive alone to work using their personal automobile are not eligible for the Emergency Ride Home Service. If you don’t know whether you qualify, please review the program Terms and Conditions

Please complete this form to submit your claim.

Important Information

  • You must submit your claim for reimbursement within 30 days of the date of transportation.
  • Ensure you have access to all of your emergency transportation receipt(s) when you complete this form, and keep your receipts until you have been contacted by TravelWise program administrators.
  • Please allow 4 to 6 weeks to receive reimbursement. For more information, contact

Notice of Collection

The information you provide will be used by the Regional Municipality of Waterloo’s TravelWise Program administrators to:

  1. Confirm your eligibility for the Emergency Ride Home Reimbursement Program;
  2. Validate and reimburse your Emergency Ride Home claim;
  3. Contact you in the event TravelWise program administrators need to verify your claim;
  4. Provide TravelWise program updates to those that opt-in; and
  5. Better understand how people use TravelWise program services (i.e., total number of Emergency Ride Home claims made annually).

Completing this form is completely voluntary. Alternatively, you may download the form and follow the instructions to submit a physical copy. Please note that the same information will be required to confirm your eligibility for the Emergency Ride Home program.

No personal information is disclosed and the information you provide will be kept confidential. TravelWise program administrators will only use the information for the purposes listed above. This information is collected pursuant to the Municipal Act, 2001, S.O.2001, c.25.

If you have any questions regarding this collection, please contact:
Region of Waterloo
(519) 585-7597

By completing this form you are agreeing to the statements above. For more information please see the program’s Terms and Conditions.