Report a Post-Secondary Card Issue
Purpose
This e-form is intended to be completed by Card Office (Conestoga OneCard, Laurier OneCard, and UW WatCard) administators when a student reports a technical issue with their student card on Grand River Transit (GRT) services.
The e-form is designed to:
- Inform GRT of a card issue;
- Identify if a card issue is related to GRT or post-secondary processes; and
- Recommend next steps where known/appropriate.
Important Information
Before completing this form, please ensure you can access the 16-digit student card serial number. GRT cannot investigate without this 16-digit card number. If you do not have access to this information, please contact your Card Office team member responsible for preparing the Student Card XML file for GRT.
Card Office staff must complete form on behalf of the student with as much detail as possible/available.
GRT will work through the Card Office to troubleshoot issues. GRT's Customer Service and Technical Investigation teams operate Monday-Friday, 8:30 AM - 4:30 PM.
This e-form is not for reporting lost/stolen cards, service/program requests, or general comments/complaints. Students can submit general comments/complaints here.
Notice of Collection
Personal contact information will be kept confidential and only used by GRT’s Post-Secondary and Electronic Fare System Management program administrators for the purposes listed above in consultation with the reporting Card Office. This information is collected pursuant to existing post-secondary transit program agreements and the Municipal Act, 2001, S.O.2001, c.25.
If you have any questions regarding this collection, please contact:
Pat Morabito
Manager, Marketing, Communications, Fares and Customer Service
Grand River Transit
PMorabito@regionofwaterloo.ca
Kevan Marshall
Principal Planner, Transit Integration, TDM
Grand River Transit
KMarshall@regionofwaterloo.ca
