MobilityPLUS Application Form

MobilityPLUS operates within the urban areas of the Region of Waterloo. It provides transit service to customers who have a disability that impacts their ability to travel on GRT buses or ION trains. Please note that MobilityPLUS is only available to people who are eligible and registered.

Once we receive this application form, as well as the health/disability professional section, we will begin to review the information provided to determine eligibility. Complete applications will be reviewed within 14 calendar days from the day they are received.

This form may also be submitted:

  1. In-person: paper copies can be dropped off at GRT Customer Service Centres at Ainslie Street Terminal, 35 Ainslie Street S., Cambridge, or 105 King St. E., Kitchener or the Transit Operations Centre at 250 Strasburg Road, Kitchener.
  2. By mail: for information about where to mail paper copies, call 519-585-7597 ext. 7345.

Please fill out this application if you live in Kitchener, Waterloo or Cambridge.

(If you live in the Townships of Woolwich, Wellesley, Wilmot and North Dumfries do not fill out this form. Instead, call 519-585-7555 or visit the Township services page of our website for more information).

This application contains the following sections:

  1. Information about MobilityPLUS.
  2. Information about this Application (including information about your privacy rights).
  3. Applicant Information (this is the section that you or your representative will fill out).
  4. Health/Disability Professional section (this is the section that your health/disability professional will fill out).

Helpful Definitions

  • Conventional Transit (regular GRT buses and ION trains): Fixed-route service on buses and trains.
  • Specialized Transit: Pre-arranged door-to-door MobilityPLUS service. Note that those people registered must be at least 12 years old to travel unaccompanied.
  • Disability: A physical, sensory, mental, cognitive and/or medical condition that affects your day-to-day activities.